Refund policy

RETURNS AND REFUNDS

KAIZENKING is a trading name of Technik Trading Limited. This policy does not affect your statutory rights.

30-day returns
You can return any unused item within 30 days of delivery for a full refund of the item price. Items should be returned in their original condition and, where possible, in the original packaging.

Your legal right to cancel
If you buy online, you also have a legal right to cancel your order within 14 days of receiving it, for any reason. This includes items bought in a sale or with a discount code. Our 30-day returns window gives you longer than this.

How to return an item
1. Email sales@safetyking.co.uk with your order number and the item(s) you are returning.
2. Send the item(s) to: Technik Trading Limited, 11 Bainbridge Close, Consett, DH8 7EG, United Kingdom.
3. For change-of-mind returns, return postage is paid by you. We recommend a tracked service, as items remain your responsibility until they reach us.

Refunds
We will refund you within 14 days of receiving the returned item, to your original payment method. If you return a whole order within 14 days of delivery, we will also refund the original standard delivery charge, if one was paid.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or is not what you ordered, please contact us at sales@safetyking.co.uk, ideally with a photo. We will cover the return postage and offer a replacement or full refund. Your rights under the Consumer Rights Act 2015 are not affected.

Fit and compatibility
Please check your tool and toolbox model numbers against the product description before ordering. If you are unsure, contact us and we will help confirm compatibility.

Exchanges
To exchange an item, return it for a refund and place a new order for the item you want.